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Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Classy dealership! They make it so easy to buy a new car.

By MSCCOxford1 on 3/13/2019 at 6:29 PM. Helped by Larry Murphy, Basil (finance).

My husband had an appointment for some scheduled service on his Mercedes. While there I got interested in a special offer the dealership had on some sedans on the lot, We took a test drive, asked a few questions, and left for another appointment. Between our salesperson and the sales manager, we felt they made us a terrific offer so we came back and signed the paperwork that afternoon. Everything was handled with complete professionalism, politely, and efficiently. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service visit

By Helvering on 3/11/2019 at 6:41 PM. Helped by John.

I didn’t have an appointment, but had a screw in my tire and was losing air. I was greeted and taken care of. I am always appreciative of the service I receive each time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and replacement of air bags

By Lana on 3/7/2019 at 8:37 PM. Helped by Ken Lipkowitz.

Ken Lipkowitz kept me informed throughout the process concerning what service will be perform on my car along with an estimated end time for the service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Outstanding service.

By Jwd on 3/2/2019 at 8:15 PM. Helped by Byron.

Great place to buy. Very friendly. Staff very helpful and nice. I would recommend this dealership to others without hesitation. This will be my second car with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence

By 2001 CLK 320 on 3/1/2019 at 9:43 PM. Helped by Shawn Crum.

Just great, friendly, professional service all around. Shawn Crum has always been giving me good tips on how to prolong the life of my car. Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Worked me in so I could get a new tire. Very appreciative .

By DonnaGnuse on 2/27/2019 at 11:08 PM. Helped by Shawn Crum.

My tire had hit a Pot hole and needed replacing. Shawn took good care of me and the situation. Thanks to him and the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was very professional

By Lipgloss on 2/28/2019 at 1:06 AM. Helped by Trey was the saleman and his manager..

I used USAA buying program and they didn't seem to understand how the program worked. I chose to use USAA financing because they could operate around the current issues, and my car insurance was with them. They knew at this point the had been cars total. The Manager said they could beat the interest rate and promise they would be using inhouse financing, and stated they would not process through the credit bureau. Which was important to me because I knew the current car would still be showing as debt and would not give me the financing needed to purchase the new vehicle. This was not the case, in fact, I have received two letters declining the loan, which means my credit was ran more than once. This actions has cause a delay in my financing another project. But again this was not the salesman fault it was the manager.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Experience

By TTG on 2/26/2019 at 3:50 AM. Helped by Ken, Entire Crew.

The Mercedes-Benz dealership in Collierville, TN replaced my airbags. Upon arrival, the cradle-to-grave experience was indeed truly exceptional. Extending Kudos to Ken!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Mercedes Collierville team was terrific!

By Hightech on 2/25/2019 at 2:47 PM. Helped by Michael Waldon-sales, Harold the sales manager, Basil in finance.

The Mercedes Collierville team was such a pleasure to deal. They were very professional and customer oriented throughout the sales process. Michael Waldon, my salesman, was very knowledgeable, professional and responsive. Harold the sales manager was good to work with.Basil in finance was extremely helpful and provided education regarding the special benefits of additional Mercedes protection service offerings.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Terry Schultz is fabulous!

By Cindy on 2/23/2019 at 6:17 PM. Helped by Terry, Rebecca, Rich.

Terry Schultz was fabulous! He was our sales person while purchasing a new car. I highly recommend, if shopping for a new car; Mercedes of Collierville and ask for Terry. This is my 8th Mercedes and I had bought my other cars from Mercedes of Memphis (ony because the Collierville location was not yet opened) I will never go back to the Memphis location. As long as Terry and the others remain in Collierville, I will always shop and service my car in Collierville. I want to thank everyone for such an enjoyable and pleasant transaction, especially Terry. Thank you all so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By Sdunn48 on 2/22/2019 at 8:33 PM. Helped by Kristen.

Everyone at this dealership is so nice, they did everything to make sure I was satisfied with my car buying experience. I would recommend this dealership to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department

By GLCforwifey on 2/21/2019 at 12:18 PM. Helped by Brian.

Everyone is happy to see you. Fully explains all the services available to you and gets you in and out in a timely fashion. Plus the coffee and snacks are free and top notch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience buying a car

By Willie Hardnett on 2/19/2019 at 10:50 PM. Helped by Clearence and Rebecca.

I felt like, I was buying a car from my brother. They just wanted to help........... I never felt like the sales people were forcing me to buy anything. They worked with me and my situation!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Eze on 2/17/2019 at 7:36 PM. Helped by Byron Jacob, Basil.

Byron Jacob was very attentive and went above and beyond to make our experience exceptional. Basil, our Finance person, made our experience exceptional also. We would highly recommend this dealership. The dealership has friendly people that are attentive to your needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Shun Crum took care of my problem. Thanks!

By cedes2015 on 2/10/2019 at 4:17 AM. Helped by Crum,Shawn took care of my SUV's problem..

The service department fixed my problem with very little information on what was happening. As I tried to explain what was happening they worked with me until I was able to explain what the problem was. Thank you Crum team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Emsmom16 on 2/15/2019 at 3:19 PM. Helped by Byron Jacobs, Rich Kraft, Harold Williams.

I am a repeat customer of MB Collierville. The level of customer service and professionalism cannot be beat. Byron Jacobs really gave me the royal treatment. I will recommend MB Collierville to all of my friends and family—-Lori H

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderfully Amazing

By Diva DeaconJC on 2/14/2019 at 6:18 PM. Helped by Shawn, Darryl, and Woody.

The service is always exceptional. The service staff is very accommodating and makes you feel comfortable. As soon as you drive up to the service center, someone immediately greets you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By MGeorge on 2/14/2019 at 12:53 AM. Helped by Byron Jacobs.

Competitive prices with no pressure to purchase. Very professional and courteous. Left with a nice CPO GLE at a great price. Will shop here again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience!

By Arnott on 2/13/2019 at 4:20 PM. Helped by Christie Weldon, Rebecca (product specialist).

The process from start to finish was impressive. Even though I purchased a certified pre-owned Mercedes-Benz I was still treated as one of their most important customers. Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excelent Service

By Liz F on 2/12/2019 at 8:37 PM. Helped by Ken Lipkowitz.

I always have a great experience at the dealership. Staff is great! Ken was very efficient and understood my needs at the first moment. He really cares about us!

I would recommend this dealer.