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Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I just loved working with everyone .

By Beth on 5/9/2019 at 10:34 PM. Helped by Byron , Basil, Harold, and Terry.

Everyone was so nice . A good sense of humor is important to me, and I felt comfortable working with Byron, Basil, Harold , and Terry. I even look forward to seeing them again when the car is serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Some Kinda Wonderful!!!

By Roggirl on 4/30/2019 at 9:42 PM. Helped by Michael Surgeon, Woody ?, Shawn Crum.

Every visit to this establishment has been wonderful, not a bad experience since my very first visit in 2015 up to now 2019. Even if they couldn't help me they went out of their way to help me find someone who could! They always treat me like royalty and no matter what service I have done, when I get my vehicle back it's always cleaner than I left it! TOP OF THE LINE/GRADE A!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST Service from any car dealer!!!!

By pizzaqueen52 on 4/25/2019 at 3:54 PM. Helped by Armandi Hajdini, Clarence (forgot last name).

I have been leasing my cars from Collierville Mercedes since it open the door! Amazing Service!!! Keeps me coming back! General Manager, Armandi, is amazing!!! I will always continue to do business with Mercedes-Benz of Collierville and highly recommend them! Above & beyond service!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional and Timely Service

By Lynn on 4/17/2019 at 5:00 PM. Helped by Brian Winford.

The service advisor made sure I was comfortable and my car was serviced according to the service that was needed. The employees that I encountered were very friendly and helpful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By jhenry on 4/17/2019 at 6:53 PM. Helped by Armandi, Christie & Rebacca.

Great experience, paper work was knocked out quicker than any other car purchase, staff very professional and knowledgeable Easiest purchase ever. Will recommend to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service department

By Kurt on 4/17/2019 at 2:45 PM. Helped by Brian Winford and Donnie.

I brought my vehicle to service department at noon, was greeted by friendly and courteous representatives. Issue was diagnosed correctly and corrected in a very timely manner to my complete satisfaction the first time. Vehicle was ready the following morning.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I had a great experience with Mercedes-Benz of Collierville.

By Shermonica79 on 4/2/2019 at 3:39 PM. Helped by Michael Surgeon, Harold Williams, and Rich Kraft.

The staff is very friendly. My salesman (Michael Surgeon) treated me with royalty! He was knowledgeable about the product, and he has excellent customer service skills. I highly recommend Mercedes-Benz of Collierville to everyone. Michael Surgeon, Harold Williams, and Rich Kraft made my purchase stress free!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By KaraBear34 on 4/2/2019 at 2:18 PM. Helped by Christie.

I had a wonderful experience! I sent an email about an online car and the response time was warp speed... The car was waiting at the front when we got there, we were greeted and I was test driving the car in no time. We left for lunch, came back, and wrote the deal. All of the salespeople, managers, service department people, etc that we met were very kind and friendly and we couldn't be happier with our new vehicle. My last car was a mercedes and I plan to stay in the mercedes family as long and I economically can and this will be our go-to dealership for sure. Thank you!

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Terrible

By shickrsn on 3/26/2019 at 11:54 PM. Helped by Christie Weldon.

Do not go to this dealership to purchase a vehicle. It was a nightmare. Getting in contact with anyone via phone is almost impossible. I had to make special trips up there just for information that could have been communicated to me over the phone. I was promised that they would repair the lift gate that wasn’t functioning when I purchased the vehicle. I waited 3 weeks for a part and no one ever let me know it arrived. I called the person who sold me the vehicle Christie Weldon. She said she would check and never got back with me. Hours later I called service and they said they would get with her and someone would call back. That never happened. I called multiple times the next day trying to find out if the part had made it and absolutely no one returned my calls. I had to drive an hour just to have them tell me it was there. The service mgr Seth gave me his number and told me to let him know when I could come in. I text him on a Wednesday and asked if the next day would be fine. He said of course. I get there that morning only to be told I had to make an appointment. I absolutely lost it. This dealership allowed nothing but frustration for myself, the customer. The only person who actually followed thru with his call back commitments was my service writer John G. He was wonderful. I finally get my vehicle back a week later with a functioning lift gate. 53 days later from my date of purchase and I still had no tags! First they couldn’t secure the title to the vehicle they had already sold to me. The title clerk said she would call back with an update. Maintaining their current track record, that call of course never happened. A week later I call back multiple times and finally someone answers(voicemail was full so leaving a message was not an option.) Wednesday she said they would try to have it Friday and if not then early the next week. The following Thursday rolls around and of course still no tags. Lisa finally got some course of action and I received my tags Saturday. She only helps at that location and thank goodness she intercepted my call. This place is so poorly ran. I have never had a more terrible experience. Go anywhere but here!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of S560.

By raybl on 3/24/2019 at 1:03 AM. Helped by Byron Jacobs.

The sales people I dealt with were very professional and friendly. They had a large inventory of vehicles to choose from. I will recommend this dealership to my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Classy dealership! They make it so easy to buy a new car.

By MSCCOxford1 on 3/13/2019 at 6:29 PM. Helped by Larry Murphy, Basil (finance).

My husband had an appointment for some scheduled service on his Mercedes. While there I got interested in a special offer the dealership had on some sedans on the lot, We took a test drive, asked a few questions, and left for another appointment. Between our salesperson and the sales manager, we felt they made us a terrific offer so we came back and signed the paperwork that afternoon. Everything was handled with complete professionalism, politely, and efficiently. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service visit

By Helvering on 3/11/2019 at 6:41 PM. Helped by John.

I didn’t have an appointment, but had a screw in my tire and was losing air. I was greeted and taken care of. I am always appreciative of the service I receive each time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and replacement of air bags

By Lana on 3/7/2019 at 8:37 PM. Helped by Ken Lipkowitz.

Ken Lipkowitz kept me informed throughout the process concerning what service will be perform on my car along with an estimated end time for the service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Outstanding service.

By Jwd on 3/2/2019 at 8:15 PM. Helped by Byron.

Great place to buy. Very friendly. Staff very helpful and nice. I would recommend this dealership to others without hesitation. This will be my second car with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence

By 2001 CLK 320 on 3/1/2019 at 9:43 PM. Helped by Shawn Crum.

Just great, friendly, professional service all around. Shawn Crum has always been giving me good tips on how to prolong the life of my car. Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Worked me in so I could get a new tire. Very appreciative .

By DonnaGnuse on 2/27/2019 at 11:08 PM. Helped by Shawn Crum.

My tire had hit a Pot hole and needed replacing. Shawn took good care of me and the situation. Thanks to him and the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was very professional

By Lipgloss on 2/28/2019 at 1:06 AM. Helped by Trey was the saleman and his manager..

I used USAA buying program and they didn't seem to understand how the program worked. I chose to use USAA financing because they could operate around the current issues, and my car insurance was with them. They knew at this point the had been cars total. The Manager said they could beat the interest rate and promise they would be using inhouse financing, and stated they would not process through the credit bureau. Which was important to me because I knew the current car would still be showing as debt and would not give me the financing needed to purchase the new vehicle. This was not the case, in fact, I have received two letters declining the loan, which means my credit was ran more than once. This actions has cause a delay in my financing another project. But again this was not the salesman fault it was the manager.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Experience

By TTG on 2/26/2019 at 3:50 AM. Helped by Ken, Entire Crew.

The Mercedes-Benz dealership in Collierville, TN replaced my airbags. Upon arrival, the cradle-to-grave experience was indeed truly exceptional. Extending Kudos to Ken!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Mercedes Collierville team was terrific!

By Hightech on 2/25/2019 at 2:47 PM. Helped by Michael Waldon-sales, Harold the sales manager, Basil in finance.

The Mercedes Collierville team was such a pleasure to deal. They were very professional and customer oriented throughout the sales process. Michael Waldon, my salesman, was very knowledgeable, professional and responsive. Harold the sales manager was good to work with.Basil in finance was extremely helpful and provided education regarding the special benefits of additional Mercedes protection service offerings.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Terry Schultz is fabulous!

By Cindy on 2/23/2019 at 6:17 PM. Helped by Terry, Rebecca, Rich.

Terry Schultz was fabulous! He was our sales person while purchasing a new car. I highly recommend, if shopping for a new car; Mercedes of Collierville and ask for Terry. This is my 8th Mercedes and I had bought my other cars from Mercedes of Memphis (ony because the Collierville location was not yet opened) I will never go back to the Memphis location. As long as Terry and the others remain in Collierville, I will always shop and service my car in Collierville. I want to thank everyone for such an enjoyable and pleasant transaction, especially Terry. Thank you all so much!

I would recommend this dealer.