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Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service was excellent

By tia on 8/17/2019 at 1:40 AM. Helped by FERNADO.

The customer service is always great. That is why the current vehicle is the second one purchased at the Mercedes Benz of Collierville location. They are serious about providing good customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Servce

By Carol on 8/11/2019 at 2:59 PM. Helped by Ken.

Ken in service department took care of my car and had me back on road quickly. It as a routine service visit and it was efficient and top notch service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience and Service

By sfsmike1 on 8/8/2019 at 2:49 PM. Helped by Trey Alston.

My experience with MBC was great! My sales guy Trey Alston went above and beyond to help me find the right vehicle for my wife. He was patient and not pushy ensuring my experience and choice was the best fit. After selecting the vehicle, the negotiation for price and options went well. Lastly, Rich their Finance guy was awesome. He worked with me on pricing and explained in detail all charges and fees. I’m happy with the result (GLC 300 2019) and will look to be a returning client for another vehicle in the future. 5 stars. I’ve yet to receive tags as the purchase was less than a week ago but I’m hoping to have the same experience with registration etc. -Michael

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Mercedes -Benz collierville, stay away

By Car lover on 8/7/2019 at 11:14 PM. Helped by Gary, service manager.

I have taken my 2018 E class in 4 times , they still haven’t diagnosed the problem correct ! I wouldn’t waste my time at this dealership!!!!!!!!!!!!!!!!!!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service visit

By CG on 8/5/2019 at 7:45 PM. Helped by Braden Hutchinson.

My service rep is Braden Hutchinson and I have never received anything but outstanding service. His excellent customer service is why I am your customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By skylar on 8/3/2019 at 2:19 PM. Helped by Brian Winford.

Brian Winford always takes care of me. He is always so professional and makes sure that all my car needs are handled efficiently. Mercedes Benz of Collierville is way more professional and customer service friendly than Mercedes Benz of Memphis.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease of 2019 C 300

By Judge Charlie on 8/1/2019 at 5:32 PM. Helped by Salesman Byron and Agency Manager Armandi. Basil was very efficient and helpful with paperwork..

Received first class assistance from my salesman, Byron. Agency manager, Armandi was very helpful and courteous. I would recommend this Mercedes Benz dealership without any hesitation to my friends and family. Judge Charles B. Gallagher III

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of Excellent Service

By tonyarenita on 7/23/2019 at 3:03 PM. Helped by Clarence, Harold and Armandi of Mercedes Benz of Collierville.

Excellent service by Clarence, Harold and Armandi. They provided very professional and courteous service. I appreciated the quality of service they provided to me and my family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very professional and courteous.

By Docconvertible123 on 7/17/2019 at 2:44 PM. Helped by Jim Calhoun and sales manager and F and I guy.

Very professional and courteous. Easy and enjoyable negotiating. The sales manager and salesman did everything to make sure the used vehicle was like new condition. They replaced a tire and windshield that had a small crack.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Quality of Work

Pleasant surprise

By OAM on 7/11/2019 at 2:17 PM. Helped by John Galvalisi.

I appreciate quality service and professional approach to customer service. The service done on my vehicle was very good and done in a timely manner.

I would recommend this dealer.

Overall Rating

4.8  

5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good

By Steve BBN on 6/18/2019 at 2:44 PM. Helped by Byron Jacobs.

Sales consultant and manager easy to work with. Drove 425 miles and BMW X5 was in condition Byron told me. Price and interest rate were negotiated over phone making it easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Ms. Smith on 6/12/2019 at 7:42 PM. Helped by Brian Winford.

I have always been pleased with the service I receive at your branch. However, Brian’s professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty Service

By Jasimplex on 6/13/2019 at 12:16 AM. Helped by Ray.

Our technician Ray did a great job and is awesome! Dealership is always exceptionally clean and staff is very helpful and friendly. We love our Mercedes and the Collierville dealership.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Fog Lamp

By spow on 6/10/2019 at 2:52 PM. Helped by Brian Winford.

I knew that my Fog Light was blown. I went into the dealership to purchase a bulb replacement and the team was awesome. Once my car was lifted, they noticed that my entire lamp needed replacing. They informed me and was able to repair the light on site. The wait was painless with the availability of snacks!! Thanks Brian Winford for your hospitality and that personal referral source for another non-car issue I was having!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Speedtacular

By Chambersphylli on 6/9/2019 at 1:19 PM. Helped by Byran.

My salesman Byron was extremely thoughtful patient and explained everything about the vehicle and had me in and out in an hour and 15 minutes of purchasing a vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Always!

By Frannie on 6/6/2019 at 6:54 AM. Helped by Richard I think not sure.

Each time I go the staff is always great going above and beyond! my dealership for life! Everyone from reception to managers are super! No place better ! Harold Armandi and everyone else !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Car Purchase

By FirstCar on 5/27/2019 at 1:39 AM. Helped by Jim Calhoun, Harold.

We arrived a little after 9:00 AM on a Tuesday morning. The place was quiet and they had to pull a salesman out of a team meeting. Jim Calhoun was very accommodating and let two of us take the car on test drives. We’re slow to make a decision, but he was patient and helpful. Not pushy at all. After we made our offer we met with Harold. I think Harold is the sales manager. Harold was a little more typical car sales but also very nice, easy to work, and reasonable. Not high pressure and only a little bit of drama about how he’s losing money on the deal. If you see a used car on the MB Collierville lot that you like, talk to Jim. I would gladly buy another car from Jim and Harold.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Mercedes Benz experience

By Satified Customer on 5/22/2019 at 3:07 PM. Helped by Basil Eleisah.

I had a truly great experience in buying this car.i am a return customer and this was the shortest time I spent buying a car. Very fast and efficient.Basil was very helpful and I would recommend him and this dealership anytime.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I just loved working with everyone .

By Beth on 5/9/2019 at 10:34 PM. Helped by Byron , Basil, Harold, and Terry.

Everyone was so nice . A good sense of humor is important to me, and I felt comfortable working with Byron, Basil, Harold , and Terry. I even look forward to seeing them again when the car is serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Some Kinda Wonderful!!!

By Roggirl on 4/30/2019 at 9:42 PM. Helped by Michael Surgeon, Woody ?, Shawn Crum.

Every visit to this establishment has been wonderful, not a bad experience since my very first visit in 2015 up to now 2019. Even if they couldn't help me they went out of their way to help me find someone who could! They always treat me like royalty and no matter what service I have done, when I get my vehicle back it's always cleaner than I left it! TOP OF THE LINE/GRADE A!!!

I would recommend this dealer.