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Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Bigjohn on 8/17/2019 at 12:56 AM. Helped by Allen.

The only Dealer to buy automobiles car trucks suv give the right price the first time no haggling pricking game easy to do finance thanks Carl Hogan Toyota

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance performance

By John on 8/1/2019 at 9:47 PM. Helped by All employees are friendly and courteous and helpful.

Brought my 2001 Tacoma in for an oil change and the took care of it immediately. Their vehicles check also revealed valve cover leak which will be taken care of. The do take care of their customers

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Very Slow

By Highlander Owner on 7/11/2019 at 11:33 PM. Helped by Not sure.

After I dropped off my car at noon, the service advisor called at 12:45 to say that my car also needed brake pads, I told her to change them while my car was there. At 5:05, that advisor called to say that my car also needed rotors. My car must have have sat there with no work being done on it for nearly four and a half hours.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carl hogan Toyota is great

By Angieb on 6/28/2019 at 5:01 PM. Helped by Jon Moore and staff.

Great service and amazing staff thanks for all you do to make car shopping wonderful and easy no pressure or rush will come back when it's time again to purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The staff was excellent.

By Ctate34 on 6/29/2019 at 3:52 PM. Helped by Santana Barnett.

They were friendly, energetic, and cheerful... Everyone greeted with a smile. The had my car ready when I arrived and it didn’t take long

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Lauren12 on 6/28/2019 at 5:32 PM. Helped by Nikki Yarbough.

I gave Nikki excellent, because she always go above and beyond for me & the rest of the customers. She always smiling and treating me with upmost respect! She have great customer service. Thanks a lot Nikki

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Purchase of a new Highlander

By Newhighlanderowner.2019 on 6/22/2019 at 11:16 PM. Helped by Mr. Robert Jamerson.

Csrl Hogan had friendly staff and great customer service. They were attentive to what I wanted and accommodated to the best they could. They were more willing to find what I wanted than other dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Zuella2005* on 5/28/2019 at 5:50 PM. Helped by Tawania & Chris.

Tawania was the sales person & she did everything to accommodate my needs. I'll most definitely do business again in the future at Carl Hogan Toyota.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

I love the car just not who is at the dealer working

By Mariyah on 5/28/2019 at 3:55 PM. Helped by Manager that was there sept 2018 STAN && the new manager now as of May 2019.

I bought my car months ago back in September in 2018 asked if my car was wreck I was told no, notice car 2 diff shades finally got a car fax && my car was indeed wrecked after asking months up until May of 2019, it’s a great car but I was lied to, && I wouldn’t have purchased a wrecked car I would have explored my options, managing is rude stating that I was lying about I was suppose to get a new head light because when the car was wrecked they left the old head light on passenger and put a new one on the left it’s very hard to see because of the debris that’s on the old head light on the left, I’ll just never do business with the company anymore after this car is paid off.. also new manage told me since I bought the car I can’t get the issue fixed from the wreck that’s showing in car fax

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Bad Customer Service

By D1amond on 5/23/2019 at 5:16 PM. Helped by NA.

As a loyal customer, I don’t appreciate the inflated service prices I’ve received or been quoted. Parts only come with a 12 month warranty or 12,000 mi and you still get charged top dollar for parts as if there will be a lifetime warranty on them! On my last visit, in addition to parts and labor ($95+) I was charge a Misc. Charge ($14.31) for “Shop Tools”!!! Needless to say I still didn’t pay the $470+ that I was quoted to fix my car.

I would not recommend this dealer.

Overall Rating

3.4  

2   Customer Service
2   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

Unprofessional

By toyotamom on 5/1/2019 at 5:48 PM. Helped by Robert.

I went to this dealership for a routine maintenance as I normally do. I’ve never had a poor experience before, however this particular visit, the service advisor, Robert, was very unprofessional. He began to talk about alcohol to me. As I was leaving, he was kneeling outside the door to the service dept. He advised me that he didn’t like his wife anyway and invited me to go drinking with him. I told him I wasn’t interested and that I have a boyfriend. I feel this behavior is very unprofessional and unwarranted and should not be tolerated.

I would recommend this dealer.

Overall Rating

4.8  

5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Carl Hogan Toyota experience

By Screen name on 3/23/2019 at 4:49 PM. Helped by Tawania Hollins.

Prompt and courteous sales person. Knowledgeable about product and answered all of our questions. Prices met or were better than we had anticipated. Purchase process was simple and direct with no surprises. As far as the personnel at the dealership we were favorably impressed. The facility is showing some age. Ceiling tile discoloration and exposed cables in office spaces. Probably not a hazard but astheticly distracting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience we've ever had when buying a new vehicle.

By nana on 3/18/2019 at 9:29 PM. Helped by Foots and Allen.

They were very helpful and nice. They made the whole experience enjoyable and didn't try to low ball us on our trade in and gave us the best price on the new vehicle that we had received from any other dealership by $500.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The entire time I felt pressured to buy what I didn’t want.

By Tldcruz1 on 2/25/2019 at 3:54 AM. Helped by Stan.

I felt pressured by the salesman and the finance manager to buy a newer model car that was more expensive than I planned to spend. I knew what my budget was but they weren’t concerned with that at all. Then I finally choose the cheapest car with the lowest mileage that I could afford with a fairly decent interest-rate and they jacked up the price on the contract. The car was priced at $13,000 something and I was charged $14,999. With dealership fees, taxes, interest, etc I’m now paying $19,000 for my car! Ridiculous

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

What sold the car

By happy owner on 2/13/2019 at 11:48 PM. Helped by Tawania Hollins.

The salesperson, Tawania Hollins was very knowledgeable and professional. The car itself is great, but the experience with Tawania was virtually painless compared to other buying experiences we have had at dealerships. She gets the credit for the sale made on our first and only day of shopping.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Always good

By Lenalena01 on 2/5/2019 at 7:26 PM. Helped by K. Hill and Silvia.

I always receive good service and have gotten 2 vehicles no problems and they always follow up. I would recommend this dealership and will continue to long as I feel I'm getting a deal and great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything was very pleasant

By Jbow on 12/13/2018 at 1:05 AM. Helped by Tony.

I couldn't ask anyone to be more helpful. Tony was great. The manager was helpful. The whole stag was great. I found it easy to deal. With the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Chauffeur on 10/20/2018 at 12:31 AM. Helped by Don’t know...

On time, courteous, and thorough.got me in and out in a timely fashion. This is my second purchase from Carl Hogan and no problems at all.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Stanly

By Houdini on 10/15/2018 at 9:09 PM. Helped by Robert Jameson, Chris Steed.

The salesman, Robert Jameson, was so helpful and friendly that we immediately decided we wanted to buy from him. He had both the car and truck we wanted in stock, went with us for test drive,and explained everything clearly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Reliable, friendly service

By BH RAV on 10/9/2018 at 10:24 PM. Helped by Karenda Hill.

My Rav4 has been serviced at this dealership since 2008. Their consistently good care has kept my car in excellent shape, and I do not hesitate to recommend the service department to anyone who wishes their Toyota vehicle to be kept in good working order. Karenda Hill is always friendly, attentive, and helpful, committed to customer satisfaction. Mike Hines is an excellent mechanic that I trust when I have any questions or concerns.

I would recommend this dealer.