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Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.3  
Quality of Work
4.7  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

3.4  

2   Customer Service
2   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

Unprofessional

By toyotamom on 5/1/2019 at 5:48 PM. Helped by Robert.

I went to this dealership for a routine maintenance as I normally do. I’ve never had a poor experience before, however this particular visit, the service advisor, Robert, was very unprofessional. He began to talk about alcohol to me. As I was leaving, he was kneeling outside the door to the service dept. He advised me that he didn’t like his wife anyway and invited me to go drinking with him. I told him I wasn’t interested and that I have a boyfriend. I feel this behavior is very unprofessional and unwarranted and should not be tolerated.

I would recommend this dealer.

Overall Rating

4.8  

5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Carl Hogan Toyota experience

By Screen name on 3/23/2019 at 4:49 PM. Helped by Tawania Hollins.

Prompt and courteous sales person. Knowledgeable about product and answered all of our questions. Prices met or were better than we had anticipated. Purchase process was simple and direct with no surprises. As far as the personnel at the dealership we were favorably impressed. The facility is showing some age. Ceiling tile discoloration and exposed cables in office spaces. Probably not a hazard but astheticly distracting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience we've ever had when buying a new vehicle.

By nana on 3/18/2019 at 9:29 PM. Helped by Foots and Allen.

They were very helpful and nice. They made the whole experience enjoyable and didn't try to low ball us on our trade in and gave us the best price on the new vehicle that we had received from any other dealership by $500.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The entire time I felt pressured to buy what I didn’t want.

By Tldcruz1 on 2/25/2019 at 3:54 AM. Helped by Stan.

I felt pressured by the salesman and the finance manager to buy a newer model car that was more expensive than I planned to spend. I knew what my budget was but they weren’t concerned with that at all. Then I finally choose the cheapest car with the lowest mileage that I could afford with a fairly decent interest-rate and they jacked up the price on the contract. The car was priced at $13,000 something and I was charged $14,999. With dealership fees, taxes, interest, etc I’m now paying $19,000 for my car! Ridiculous

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

What sold the car

By happy owner on 2/13/2019 at 11:48 PM. Helped by Tawania Hollins.

The salesperson, Tawania Hollins was very knowledgeable and professional. The car itself is great, but the experience with Tawania was virtually painless compared to other buying experiences we have had at dealerships. She gets the credit for the sale made on our first and only day of shopping.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Always good

By Lenalena01 on 2/5/2019 at 7:26 PM. Helped by K. Hill and Silvia.

I always receive good service and have gotten 2 vehicles no problems and they always follow up. I would recommend this dealership and will continue to long as I feel I'm getting a deal and great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything was very pleasant

By Jbow on 12/13/2018 at 1:05 AM. Helped by Tony.

I couldn't ask anyone to be more helpful. Tony was great. The manager was helpful. The whole stag was great. I found it easy to deal. With the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Chauffeur on 10/20/2018 at 12:31 AM. Helped by Don’t know...

On time, courteous, and thorough.got me in and out in a timely fashion. This is my second purchase from Carl Hogan and no problems at all.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Stanly

By Houdini on 10/15/2018 at 9:09 PM. Helped by Robert Jameson, Chris Steed.

The salesman, Robert Jameson, was so helpful and friendly that we immediately decided we wanted to buy from him. He had both the car and truck we wanted in stock, went with us for test drive,and explained everything clearly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Reliable, friendly service

By BH RAV on 10/9/2018 at 10:24 PM. Helped by Karenda Hill.

My Rav4 has been serviced at this dealership since 2008. Their consistently good care has kept my car in excellent shape, and I do not hesitate to recommend the service department to anyone who wishes their Toyota vehicle to be kept in good working order. Karenda Hill is always friendly, attentive, and helpful, committed to customer satisfaction. Mike Hines is an excellent mechanic that I trust when I have any questions or concerns.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Service department

By Power on 9/28/2018 at 11:49 PM. Helped by Joey- service department..

I had an extremely helpful person, Joey, who helped me understand what was going on in my car. He checked in me the entire time that I had to wait. He further explained what had happen, and what to look for in case of any other problems. I re appreciate how much time he spent with me and the professionalism that was shown.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people in the service department

By Blackhawke on 9/28/2018 at 7:09 PM. Helped by Nikki Yarbrough.

Recently had to have my engine replaced. The staff in the service dept did an outstanding getting the car up and running again and kept the work within the budget. I will use them again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE!!!!!!!!!!!!!!!!

By sking on 9/27/2018 at 3:27 PM. Helped by NIKKI.

THIS IS ONE OF THE BEST DEALERSHIP FOR SALES OR SERVICE. EVERYTHING AND EVERYONE WAS GREAT. FROM THE SERVICE WRITER TO THE CASHIERS IN THE OFFICE

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

They are very easy to work with

By Spider on 9/27/2018 at 11:51 AM. Helped by Craig.

The sales people that I dealt with were some of the best most courteous and helpful that I have had the privilege of dealing with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prompt courteous

By Muffler on 9/25/2018 at 7:22 PM. Helped by I forgot.

Always treated well service excellent coffee hot no donuts but probably asparagus better for you, but seriously I am always treated very well and kept up to date on service

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quality Service, Friendly People

By Carlton 389 on 9/22/2018 at 5:52 PM. Helped by Nikki, Delbert.

I have confidence in them when they tell me what needs to be done to my vehicles. I know that the Toyota parts are exactly what Toyota designed for my vehicle.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Extreme Car Repairs

By Ms. BC on 9/19/2018 at 4:09 PM. Helped by Karenda Hill.

The Asst. Service Mgr Karenda was very attentive, knowledgeable and overall timely and sensitive to my needs. She explained what would be entailed in the repairs and offered me the best options. The repairs were completed timely. I would recommend her to others seeking service at Carl Hogan.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2018 Tacoma

By ddogsmitty on 9/18/2018 at 6:19 PM. Helped by Greg Shackleford.

was looking for a specific tacoma they did not have and there were also 2 trades in the deal that needed to be considered before I could move forward. They took the arrangement and financially made it a deal I could accept including finding the vehicle I wanted.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

everyone was very nice and courteous.

By tootie59 on 9/10/2018 at 7:16 PM. Helped by Joey.

I'm very glad the service department is staying open on Saturdays. it accomadiates working people. the service man explained all to me which was very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By lfd on 8/29/2018 at 7:15 PM. Helped by Nikki in the Service Dept and Joshua Ferguson.

I pulled into the service bay after 3 in the afternoon with a dying alternator. Nikki came out to get my information. From the outset, her attitude was "whatever you need, we'll make it happen" and SHE DID! Fantastic customer service! Joshua Ferguson gave me a ride home. There was good communication from Nikki, and I was able to pick up the car by closing time. Truly the best customer service I have experienced in a while. Thank you

I would recommend this dealer.